Aussie SMEs give top tips for big businesses

New research from Regus shows big businesses can learn a thing or two from SMEs

New research released today by global workplace provider Regus revealed that 92% of Australian respondents believe large businesses that utilise flexible work options have a competitive advantage over their rivals.

Regus canvassed the opinions of more than 19,000 business owners globally and found the top capabilities big companies can learn from small businesses included:

  • The ability to make decisions quickly (58%)
  • The ability to react faster to market changes (37%)
  • The ability to have a better understanding of their customer base (33%)

CEO of Regus Australia and New Zealand, Paul Migliorini, said: “The big businesses that are employing flexible work options are discovering they can react more effectively and efficiently to the changing markets. Small to medium sized businesses have driven this result, which is invaluable for organisations operating on an international level.

Capabilities that big companies can learn from SMEs

Make effective decisions more quickly 58%
React faster to market changes 37%
Understand customers better 33%
Listen to employees more 33%
Eliminate unnecessary red tape 32%
Eliminate unnecessary management layers 28%
Get faster access to the information people need to do their job 20%
Control key costs (such as property, IT, etc.) 19%
Develop successful business strategies 18%
Scale the business rapidly 12%

The findings also revealed that there are a number of benefits for companies who employ flexible work options. More than nine out of ten respondents reported that flexible working leads to better morale in the workplace (92%) as well as an improved work-life balance (93%).

“The research also showed that it is not only staff morale that benefits from flexible working but the bottom line does too – with cost savings and improved productivity highlighted as rewards,” said Mr Migliorini.

Other key advantages to flexible working include:

  • Improved worker health (88%)
  • Increased productivity (81%)
  • It is increasingly demanded by prospective employees (72%)
  • Cheaper than fixed office working (64%)
  • Boost in innovation (61%)

Mr Migliorini added: “Regus hubs around the globe give big businesses the advantage of flexible working – from virtual offices to video conferencing and business lounges, which in turn, brings increased connectivity. By working flexibly, with different people at different geographical locations, teams can quickly overcome the barriers that traditionally prevent big businesses acting in an agile and responsive way.

“It is important to note that the benefits of flexible working are not just confined to big business itself. Flexible working makes it easier to establish permanent bases that are closer to clients and customers, giving smaller businesses the opportunity to better understand what their clients really need and want.”


Regus is the global workplace provider.

Its network of more than 2000 business centres in 102 countries provides convenient, high-quality, fully serviced spaces for people to work, whether for a few minutes or a few years. Companies like Google, Toshiba and GlaxoSmithKline choose Regus so that they can work flexibly and make their businesses more successful.

The key to flexible working is convenience and so Regus is opening wherever its 1.5million members want support - city centres, suburban districts, shopping centres and retail outlets, railway stations, motorway service stations and even community centres.

Founded in Brussels, Belgium, in 1989, Regus is based in Luxembourg and listed on the London Stock Exchange. For more information, please visit: