Hong Kong,
22
February
2016
|
03:52
Asia/Hong_Kong

Cafés are for hot coffee, not for hot-desking

Regus research shows that 62% of Hong Kong workers on-the-go treat cafés simply a quick stopover and don't feel comfortable doing longer work tasks in a public environment

 

Hong Kong, 22 February 2016 – Research carried out by flexible workspace provider Regus shows that on-the-go workers don't mind checking emails in a café, but they can only work in this environment for a maximum of 20 minutes.

 

The research, which interviewed more than 44,000 business professionals from 100 countries, including 349 respondents in Hong Kong finds nearly half of global respondents reported that cafés (49%) and public transport are fine for checking emails only, with 41% saying they prefer not to respond to messages during their commute. Two fifths of respondents (39%) are happy to tap out a short reply over a coffee before finding a more suitable working environment for more considered responses.

 

Figures for Hong Kong are even much higher thanks to the advantage of being one of the world highest mobile penetrated cities (227.2%)[1], and 62% agreed that they just check emails in a café, and more than half of them (52%) scan emails when commuting. Some 51% of Hong Kong people send short responses in email when having coffee in café.

 

The survey reveals that busy cafés and the bustling trains also don't provide the right environment for checking and approving documents or making important conference calls. One fourth of Hong Kong respondents comfortably make business phone calls in café, but are not comfortably carrying out conference calls (4%) and sensitive calls (4%). Privacy is also an issue, with workers avoiding sensitive calls and emails while on-the-go. Away from the office, non-professional environments are also simply not suitable for work tasks that require time and sensitivity.

 

Types of activities and where workers comfortably carry them out:

 

Main Office

Café

Business Lounge

Public Transport

Hotel

Car

G'bl Ave

HK

G'bl Ave

HK

G'bl Ave

HK

G'bl Ave

HK

G'bl Ave

HK

G'bl Ave

HK

a. Sending short queries or responding briefly to emails

(max. 20 mins)

70%

65%

39%

51%

46%

55%

20%

28%

36%

43%

18%

25%

b. Checking emails, but not responding

46%

42%

49%

62%

41%

45%

41%

52%

37%

38%

38%

40%

c. Sending longer/more sensitive emails

91%

87%

10%

14%

29%

37%

3%

5%

27%

34%

5%

8%

d. Making phone calls

83%

77%

14%

25%

32%

43%

7%

16%

34%

43%

39%

28%

e. Making sensitive phone calls

83%

86%

5%

4%

13%

14%

2%

1%

23%

32%

28%

14%

f. Approving documents or checking other people's work

91%

87%

12%

13%

28%

31%

5%

4%

24%

32%

6%

8%

g. Carrying out core work duties (roughly equivalent to at least half a day's work)

91%

86%

7%

10%

23%

28%

2%

3%

19%

29%

4%

4%

h. Making conference calls

88%

90%

3%

4%

20%

19%

1%

3%

23%

34%

12%

9%

i. Making video-calls

88%

90%

2%

1%

15%

13%

1%

1%

17%

24%

3%

5%

(Source: Regus 2015)

 

Other key findings from the survey:

  • The car is considered an acceptable location to make phone calls (39%) but not for conference calls (12%), perhaps due to the risk of losing reception. Workers in Hong Kong also have the same working pattern, but the ratios are much lower, with 28% of respondents making phone calls in the car and 9% making conference calls.

 

  • On the other hand, nearly two fifths of Hong Kong business professionals (37%) are happy to send sensitive emails in business lounges, 28% of them carry out even their core work tasks for up to half a day as these environments provide the necessary privacy and quiet. Both figures are higher than those globally, respectively 29% and 23%.

 

"With Wi-Fi available nearly everywhere, it is certainly convenient to stop at a café and quickly skim through emails on a smartphone. However, the calm environment provided by a business lounge enables greater productivity. Instead of short bursts of activity while on the go, workers can carry out lengthier jobs without interruptions," said Natina Wong, Country Manager of Regus Hong Kong.

 

"A business lounge is ideal for phone calls or conference calls, as users don't have to worry about losing reception or being disturbed by fellow commuters. A bad line or background noise can affect the professional image of a business so this is an important consideration when calls involve a client or prospect," she said.

 

[1] 2015: Office of Communications Authority, HKSAR

 

 

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About Regus

Regus is the world's largest provider of workspace, with customers including some of the world's most successful entrepreneurs, individuals and multi-million dollar corporations.

 

Our network of 2,600 locations in 106 countries encompasses 43 million square feet of the world's leading locations, offering convenient, high-quality, fully serviced spaces for people to work, whether for a few minutes or a few years. Companies like Google, Toshiba and GlaxoSmithKline choose Regus so that they can work flexibly and make their businesses more successful as they grow around the world.

 

The key to flexible working is convenience and so Regus is open wherever our 2.1 million members need support - city centres, suburban districts, shopping centres and retail outlets, railway stations, universities, motorway service stations and even community centres. With brands including Regus, Regus Express, Signature Group, Open Office, Spaces and Kora within our group, there is something for every business need, from traditional offices to vibrant creative environments that foster creative thinking and collaboration.

 

Founded in Brussels, Belgium, in 1989, Regus is based in Luxembourg and listed on the London Stock Exchange. For more information, please visit www.regus.hk